Aileen Tay, 64

Volunteering in Changi Senior Ambassador Programme

How did you get into volunteering and why?
It started in 2001 when I was approached by a friend to organise a lunch and outing for 22 children from the Assisi Hospice Day Centre for children.  Despite their life-limiting illnesses, these children were full of life and it was an emotional strain when they passed away. They were the ones who taught us how to love life, to live life to the fullest and to share with others.

Can you share with us where you are volunteering now and what your responsibilities are?
I was a volunteer in the CSA Programme for three and half years before the programme came to a close at end of June 2011. I helped with CSA 'Airport Operations' - overseeing the running of the programme at the airport, liaising between CAG and RSVP-CSA on airport and related matters. I planned and organised the recruitment and training of new CSAs.

How often do you volunteer each week and how many hours? 
For the good part of the three and half years, I reported for duty four times a week at Changi Airport and three times a week for the last seven months.

What satisfaction have you gained from the experience?
Serve with Passion.  It is service from the heart that gives you the satisfaction of the job. Although we serve with no thoughts of reward, nevertheless we are more than rewarded when serving passengers in need.

Can you share a touching volunteer experience?
A young Indian national in transit at Changi Airport from Australia to India had an ugly encounter with the airline staff & ICA officer.  He was so lost when I approached and offered him my help.  I did all the needful and managed to clear him through the immigration and got him to catch the flight on time.  He was so relieved and with tears in his eyes he asked if I allowed him to call me "mama" when he bid me farewell.  Two weeks after his holiday, on his way back to Australia, he called to see me and to hand me a box of cookies made especially by his mother for me.  I was so touched by the good gesture; but I could not accept the gift, as we were not allowed to when on duty at the airport.

What would you say to other seniors about volunteering?
When volunteering for a cause do not expect any returns.  Once you've decided to serve, give your full support and dedication to it.  Put aside the time you've committed to the cause and fulfil your obligation without hesitation or reservation.